Frequently asked questions

Every order is delivered within 4–7 working days anywhere in South Africa. Orders paid before 12:00 on a working day are processed the same day, and you'll get tracking by email and SMS once your pool ships.

Delivery is free on orders over R3,000. Smaller orders pay a flat R150 to main centres and regional towns. A small surcharge may apply to outlying areas, and it's always shown at checkout before you pay.

Pick a flat, level spot at least 1 m bigger than the pool on every side, cleared of stones, roots and thorns, and away from overhead power lines. Never set a pool up on a slope, deck or balcony: water weighs 1 kg per litre.

Set-up takes 20–60 minutes with an electric air pump. With a standard garden hose (about 15 litres a minute), the Lagoon fills in roughly 2.5 hours and the Atlantic Grand in 10–11 hours.

The Tidal, Horizon and Atlantic Grand include a cartridge filter pump. For the smaller Lagoon, Riviera and Coral Bay, use a chlorine floater or drain and refill every 3–5 days.

Yes. You get a 7-day cooling-off period on online orders, 14-day change-of-mind returns on unused items, and a 6-month guarantee against defects under the Consumer Protection Act. Read the returns policy.

Every pool includes a self-adhesive repair kit. Drain below the puncture, dry and clean the area, apply the patch and press firmly for a minute, then leave it 12 hours before refilling.

Any pool can be dangerous. Always actively supervise children, empty small pools after use, cover larger pools and remove ladders when unattended. Check your municipality's by-laws on pool safety barriers.