Refund policy

Last updated: 12 November 2026

Thank you for shopping with Stride & Co. (www.strideco.co.za). We want you to love your pool. If something isn't right, this policy explains how returns, exchanges and refunds work. It does not limit any of your rights under South Africa's Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. 7-day cooling-off period (change of mind)

Because you bought online, you may cancel your order for any reason within 7 days of receiving it, as allowed by section 44 of ECTA.

  • Email us at Amantle@strideco.co.za within the 7 days with your order number and let us know you'd like to return it.
  • Please return the item complete, with all parts and accessories, and in its original packaging where possible. For hygiene reasons, we ask that pools are not filled with water before a change-of-mind return.
  • You are responsible for the direct cost of returning the item to us.
  • We will refund the full purchase price within 30 days of receiving your cancellation notice.

2. Faulty or defective products (6-month guarantee)

All products come with a 6-month quality guarantee from the date of delivery, in line with section 56 of the CPA. If your product is defective, unsafe or does not perform as described, you may return it and choose a repair, replacement or full refund.

  • Email Amantle@strideco.co.za with your order number, a short description of the problem and clear photos or a video of the fault.
  • We will reply within 2 working days with return instructions. We cover the cost of returning faulty items.
  • Once we receive and assess the item, we will repair, replace or refund it according to your choice.

The guarantee does not cover damage caused by misuse, incorrect set-up, over-inflation, sharp objects, pets, use on uneven or rough ground, poor water care (for example incorrect chemical levels), or normal wear and tear. Small punctures can usually be fixed with the repair patch supplied with your pool.

3. Damaged, incorrect or missing items

Please check your order when it arrives. If anything is damaged in transit, incorrect or missing, email us within 7 days of delivery with your order number and photos. We will send the correct or missing item, or arrange a replacement or refund, at no cost to you.

4. Exchanges

If you'd like a different pool size or model, contact us within the 7-day cooling-off period. We will process a return for the original item and you can place a new order, or we can arrange the exchange for you and settle any price difference.

5. How to return an item

  1. Email Amantle@strideco.co.za before sending anything back. Include your order number and the reason for the return.
  2. We will confirm your return and send you the return address and instructions.
  3. Pack the item securely, include your order number, and keep proof of postage until your refund is processed.

Items sent back without contacting us first may take longer to process.

6. Refunds

  • Refunds are made to your original payment method. For EFT payments we will ask for your banking details by email.
  • We aim to process refunds within 5–10 working days of receiving and checking your return, and always within 30 days.
  • Your bank may take a few extra days to show the refund in your account.
  • Original delivery fees are refunded for faulty, damaged or incorrect items. For change-of-mind returns, return delivery costs are for your account.

7. Contact us

Questions about a return or refund? We're happy to help.
Email: Amantle@strideco.co.za
Website: www.strideco.co.za