Shipping policy

Last updated: 12 November 2026

Stride & Co. (www.strideco.co.za) delivers pools and accessories to your door anywhere in South Africa. This policy explains how and when your order will arrive.

1. Where we deliver

We deliver to street addresses across South Africa, including main centres, towns and most outlying areas. We do not currently ship outside South Africa. We cannot deliver to PO boxes.

2. Delivery times

  • Orders paid before 12:00 on a working day are processed the same day. Orders paid after 12:00, or on weekends and public holidays, are processed the next working day.
  • Delivery takes 4–7 working days from processing.
  • Remote or rural areas may take a few extra days. Courier delays during peak periods (such as Black Friday and December) are possible, and we will keep you updated.

3. Delivery costs

  • Free delivery on orders over R3,000.
  • Orders under R3,000 pay a flat delivery fee, shown at checkout before you pay.

All prices on our website include VAT.

4. Tracking your order

Once your order ships, we send a tracking number by email and SMS so you can follow your parcel to your door.

5. Receiving your delivery

  • Our courier delivers on working days during business hours. Please make sure someone is available to receive and sign for the parcel.
  • Some pools are large and heavy. Please plan for at least two people to move them once delivered.
  • If a delivery fails because nobody was available or the address was incorrect, the courier will usually try again or contact you. A re-delivery fee may apply if a parcel is returned to us and must be sent again.
  • Please double-check your address, phone number and any complex, unit or gate details at checkout.

6. Damaged, missing or incorrect items

Please check your order when it arrives. If anything is damaged, missing or incorrect, email us within 7 days of delivery with your order number and photos, and we will put it right at no cost to you. See our Return and refund policy for details.

7. Contact us

Questions about delivery? We're happy to help.
Email: Amantle@strideco.co.za
Website: www.strideco.co.za