Terms of service

Last updated: 12 November 2026

Welcome to Stride & Co. These terms of service ("Terms") apply to your use of www.strideco.co.za (the "Website") and to every order you place with us. "We", "us" and "our" mean Stride & Co. "You" means the person using the Website or buying from us.

By using the Website or placing an order, you agree to these Terms. Nothing in these Terms limits any rights you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other South African law. If any part of these Terms conflicts with those laws, the law applies.

1. Using the Website

  • You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
  • You agree to give accurate and complete information when ordering, including your name, delivery address, email and phone number.
  • You may not use the Website for any unlawful purpose, to interfere with its operation, or to upload harmful code.

2. Products and descriptions

  • We take care to describe and photograph our products accurately. Colours on screen may vary slightly, and sizes and water capacities are approximate, as given by the manufacturer.
  • Products are subject to availability. If an item you ordered is out of stock, we will let you know and refund you in full if we cannot supply it.

3. Prices and payment

  • All prices are in South African Rand (ZAR) and include VAT.
  • Delivery fees, where they apply, are shown at checkout before you pay. See our Shipping policy.
  • We may change prices at any time, but changes will not affect orders already confirmed.
  • If a product is listed at an obviously incorrect price because of an error, we will contact you before processing the order. You may then confirm at the correct price or cancel for a full refund.
  • Payment is made through the secure payment options shown at checkout. We do not store your full card details.

4. Orders and acceptance

Placing an order is an offer to buy. We send an order confirmation by email, and a contract is formed when your order is confirmed and payment is received. We may decline or cancel an order (for example, if we suspect fraud or cannot verify payment), in which case we will refund any amount paid.

5. Delivery

We deliver within South Africa, usually within 4–7 working days. Full details are in our Shipping policy. Ownership and risk in the goods pass to you on delivery.

6. Cancellations, returns and refunds

You may cancel an online purchase within 7 days of delivery (the ECTA cooling-off period), and all products carry a 6-month guarantee against defects under the CPA. Full details are in our Return and refund policy.

7. Safe use of pools

  • Pools can be dangerous. Children must be supervised by an adult at all times when in or near a pool, even shallow splash pools. Never leave a filled pool unattended with children nearby.
  • Follow the manufacturer's instructions for set-up, filling, electrical equipment, water care and storage. Set up pools on firm, level ground clear of sharp objects.
  • Use filter pumps and electrical items only with a properly earthed outlet and earth-leakage protection.
  • Empty, cover or secure pools when not in use, and check any local by-laws on pool safety and fencing.

8. Guarantees and liability

Our products come with the guarantees set out in our Return and refund policy and the warranties implied by the CPA. To the extent permitted by law, we are not liable for loss or damage caused by misuse, failure to follow instructions or safety guidance, normal wear and tear, or events beyond our reasonable control. Nothing in these Terms excludes or limits our liability where the law does not allow it, including liability for gross negligence.

9. Intellectual property

All content on the Website, including text, images, logos and design, belongs to Stride & Co. or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission. Product brand names belong to their respective owners.

10. Privacy

We collect and use your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy policy. If you sign up for our emails, you can unsubscribe at any time.

11. Third-party links and services

The Website may link to or use third-party services (such as payment providers and couriers). We are not responsible for their content or practices, and their own terms apply.

12. Changes to these Terms

We may update these Terms from time to time. The version on the Website when you place an order applies to that order.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first and we will do our best to resolve it. You also have the right to approach the Consumer Goods and Services Ombud or the National Consumer Commission.

14. Contact us

Email: Amantle@strideco.co.za
Website: www.strideco.co.za